Returns & Refunds

Most of our products are personalised and made to order, with a name, a date or your own text. These items are excluded from the statutory right to cancel; this applies to all personalised products. If you choose a product in the standard version, without a name or personal text, you simply have the 30-day return period.

Did something go wrong with a personalised product, such as a printing error or damage in the post? Please contact us. We treat each case individually and will offer a suitable solution, such as a reprint or a refund where appropriate.

Did you order a non-personalised item? Then you may return it within 30 calendar days from the delivery date. Contact us first at hello@studiomiron.com so we can register your return and guide you through the next steps.

Return postage is your responsibility, unless we agree otherwise. How postage and delivery work is explained on Shipping & returns.

You may of course unpack an item and examine it as you would in a shop. For a full refund, returned items should be:

• unused beyond that examination; beyond it we may deduct the loss in value from your refund;
• preferably back in their original packaging, well protected;
• accompanied by your order number or proof of purchase.

After we receive and check your return, we refund the purchase amount through the payment method you used at checkout. The payment methods we accept are listed on Payment Methods.

We are a small team and we handle each message with care. If there is a problem with your order, let us know at hello@studiomiron.com or +32 (0)51 58 40 52, or use the contact page. We will do our best to put it right.